The support of the management department requires the coordinated support of city managers (mainly traffic police) and emergency response personnel (mainly firefighting, hospitals and other departments), good infrastructure construction and residents `popular science communication. Fleet maintenance personnel mainly need more The "driver (safety officer)" and fleet maintenance personnel. The commercialization of autonomous vehicles is a process of continuous adaptation between humans and autonomous driving technology. In this process, participants need to make some changes to varying degrees, which may include service processes, travel habits, road construction, parking Construction of the field, etc.
Social support
In the process of commercialization of autonomous driving, the coordinated support of urban management and service departments, infrastructure construction and popular science communication required by residents can be called social support. At present, Waymo One mainly provides services in Arizona. What kind of social support is required for the commercialization of autonomous driving. I believe that the state's managers are more clear. In the past few years, Arizona has been supporting Waymo `s testing and commercial operations in the state. In order for Waymo One `s self-driving vehicles to better drive on the road, the municipality needs to conduct Remodel. In addition, the police, fire department and hospitals are required to work together to strengthen the management of autonomous vehicles and respond to possible accidents. Chandler Police Chief Sean Duggan said the police station and Waymo cooperated to determine how emergency vehicle alarms work so that Waymo can respond. Circuit board manufacturers also feel that Waymo needs to develop some details, including how to collect fines and how to formulate a comprehensive state agreement, so that each different jurisdiction has uniform enforcement standards. Including traffic police, firefighting and hospital emergency departments, all need to be trained on how to respond to accidents with autonomous vehicles because they are more complicated than ordinary vehicles.
For community residents, the most dissatisfied is the driving speed of autonomous vehicles, because it is slower than most human drivers. In previous reports, residents treated autonomous vehicles in various ways, including raising guns, harassing security officers, throwing stones, etc. Duggan also said that he and the fire chief have been receiving calls from police and fire stations throughout the United States. The content of the calls is mainly about concerns and curiosity about this technology, and how to supervise this technology, especially in 2018. After Uber killed a pedestrian in the city of Tempe in October. Writer Dan Albert believes that the current driving level of self-driving vehicles is like a 15-year-old driver (normally 18 years old to get a driver's license), hoping to get a driver's license, but not yet a mature driver. This is related to the current development level of autonomous driving technology. In the future, autonomous driving technology will certainly be able to train mature drivers. Therefore, the most important thing is that Waymo needs to change the mindset of most people who think that cars are the people who need human drivers. Arizona Governor Doug Ducey believes that people `s perception of autonomous driving is complex. The technology is disruptive in many ways, but it will also be an innovative new job.
In the past two months, Waymo has released dozens of recruitment needs. One of the new positions is "emergency supervisor", because Waymo needs to provide services 24 hours a day, which requires the establishment of a large team of emergency personnel, including security Crew, fleet maintenance personnel and service personnel. The process of providing services in Arizona still requires human participation.
For example, there was a time when Waymo `s self-driving vehicle was driving at a high speed and was not stopped by the police when it was called to stop, so Waymo `s security officer intervened, took over the vehicle and stopped, but in the end the police still took the vehicle Dragged away. Therefore, Waymo needs to ensure that if the police want to issue a ticket for a violation of the autonomous vehicle, they can dial a 7X24-hour phone number. The editor of the circuit board believes that there is another important point that Waymo must confirm that the services provided throughout the entire process are complete end-to-end user experience services. The promise and hope of many self-driving companies is to remove drivers, so that humans do not have to be troubled by the repetitive action of driving, but DanAlbert believes that in the actual service process, the interaction between people is still transportation service. An important part of.
This is especially true for people like Robo-Taxi who serve people. At present, in addition to training a safety driver for each car, Waymo also needs to equip each garage that provides Waymo One Robo-Taxi service with the necessary vehicle service personnel, including vehicle maintenance, car washing and fueling services, and vehicle Preparation and so on. In order to better provide services for autonomous vehicles, Waymo has gained a lot of experience from personnel interaction and feedback from Waymo One's safety staff. For example, in Phoenix, based on feedback from passengers, trees, pedestrians, and bicycles are displayed on the display in the car. Although the progress of autonomous driving technology has made considerable progress, in Phoenix and other areas with more severe weather and weather, more passengers are still needed to help the autonomous driving system do better. Waymo CEO John Krafcikz also said that Waymo vehicles need more open road driving experience.
By the end of 2018, Waymo's public road driving mileage exceeded 10 million miles. In order to allow more passengers to participate, Waymo and Lyft cooperate to reward a fleet of 10 self-driving cars in Phoenix, hoping that more passengers will know what Waymo is and what they are doing. In the future, Waymo hopes the scale of the new fleet More than the current Waymo fleet size. Investment banks are optimistic about the commercial value of autonomous driving. UBS raised Waymo `s valuation from $ 45 billion to $ 135 billion, Morgan Stanley positioned Waymo `s valuation to $ 175 billion, and Jefferies gave it a $ 250 billion. Valuation.
UBS said that by 2030, Waymo can generate up to $ 114 billion in revenue by providing Robo-Taxi services. In addition to Waymo, Uber, Tesla, GM Cruise and other companies are all promoting the development of autonomous driving technology and have formulated corresponding commercialization plans. However, the future is bright and the road is tortuous. The current autonomous driving technology requires more human participation if it is to be commercialized on a large scale. Including regulatory departments, social service departments, fleet maintenance personnel, and the most important passengers.